Terms of Business

Condition of Goods
All items offered for sale have been pre-owned and are sourced from the secondhand marketplace. We do not sell new items. Consequently all items may have minor marks or wear & tear which is commensurate with their age. In general, these are not considered to detract from the appearance. Where any item has significant wear or damage, this will be detailed in the description for that item.

Payment
All payments must be in UK Pounds Sterling. Goods may be paid for either by cheque (from a UK bank), cash or by electronic payment via Credit Card or PayPal. We can only accept Credit Cards via the Internet and not by telephone. Purchases will not be despatched until payment has been received.

Shipping
All items are shipped using the UK Royal Mail postal service (or Courier, where appropriate). Delivery times are estimates based on published figures from the Royal Mail (unless a postage option with a guaranteed delivery time is selected) and are calculated from the date of postage and not the date of payment. Under normal circumstances, items will be posted on the day following payment.
We reserve the right to split shipments into multiple packages or to use a shipment method other than that which has been selected, subject to the alternative shipment method providing at least the same service level as that for which the Customer has paid.

Insurance
We endeavour to package all items so that they are protected from any damage during shipment. However, we cannot be held liable for any damage which may occur in transit. We offer an Insurance option whereby shipments can be covered for loss or damage. If this option is not chosen, then the Royal Mail will pay compensation, up to a £30 maximum.

Refunds
We aim to describe all items accurately, highlighting any significant defects where necessary. However, we are human and can make mistakes just like anyone else. If a Customer receives an item which has been described inaccurately, we will provide a full refund providing the item is returned to us within 21 days of our despatch date and is received by us in the same condition as when it was originally despatched.